Return Policy

     

     

     

RETURN POLICY

 

Last updated December 18, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at cholomartbd@gmail.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Customers must include the product in its original condition along with:  Proof of purchase (invoice or order confirmation)  Original packaging and tags (if applicable), then mail your return to the following address:

 

Cholo Mart

Attn: Returns

RMA #

Mymensingh sadar, 2200 2200

Bangladesh

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

 

     ●     Used item, Damaged item, Stock clearance, Final sale items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

     ●     Our goal is to ensure complete customer satisfaction. If you need to return a product, please follow these guidelines:  1. Return Window: Products can be returned within 1–3 days of delivery. Some items may have a different return period.  2. Product Condition: Items must be unused and in their original packaging with all tags intact. Damaged, used, or altered items cannot be returned.  3. Proof of Purchase: You must provide your order invoice, receipt, or order number to process a return.  4. Return Shipping: Customers are usually responsible for return shipping, except in cases of defective or damaged products.  5. Refunds: Refunds will be processed within 3–7 business days after we receive the returned item and will be issued to the original payment method.  6. Exchanges: Exchanges are available for the same product or a different color/size. Any price difference may require additional payment.  7. Defective or Damaged Items: If a product arrives defective or damaged, contact our customer support immediately. We will provide a replacement, repair, or full refund.  8. Partial Returns: You can return one or more items from a single order.  9. Return Approval: All returns are subject to inspection and approval by our team.  10. Customer Support: For any questions or to initiate a return, please contact us at [email/phone].

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 

01771734729

cholomartbd@gmail.com