Term And Condition
Terms & Conditions – Cholo Mart
Website: http://www.cholomart.com
Email: cholomartbd@gmail.com
Country: Bangladesh
Last Updated: December 10, 2025
1. Introduction
Cholo Mart is a Bangladeshi e-commerce website offering a wide variety of products, including:
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Electronics and gadgets
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Fashion, cosmetics, and beauty items
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Health and mom & baby products
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Home decor, kitchen, and cooking essentials
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Other daily necessities
We take pride in providing only legitimate products. At Cholo Mart, no illegal or prohibited items are sold.
2. User Accounts and Content
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Users cannot create accounts on this website.
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Users cannot create or upload content, including text, images, or any other materials.
3. Orders and Payment
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Customers can place orders directly through our website.
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Payments can be made via bKash, Nagad, Rocket, bank transfer, or cash on delivery (COD).
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After placing an order, customers will receive a confirmation via email or phone.
4. Delivery
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Delivery is available only within Bangladesh.
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Standard delivery takes 3–7 business days.
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Delivery is handled by Steadfast or other reliable courier services.
5. Return and Refund Policy
Return Conditions:
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Products can be returned within 1–3 days of delivery. Some items may have different return periods.
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Returned items must be unused and in their original packaging with all tags intact.
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The following items cannot be returned:
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Used products
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Damaged items
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Stock clearance / final sale items
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How to Return:
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Email our customer service at cholomartbd@gmail.com to request a Return Merchandise Authorization (RMA) number.
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Securely pack the item in its original packaging.
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Include the following with your return:
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Proof of purchase (invoice or order confirmation)
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Original packaging and tags (if applicable)
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Return Shipping Address:
Cholo Mart Attn: Returns RMA # Akua Wireless Gate, Dm Road Mymensingh Sadar, 2200 Bangladesh
Note: Customers are generally responsible for return shipping costs. We recommend using a trackable shipping method.
Refunds:
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Once the returned item is received and inspected, we will process your refund or exchange within 3–7 business days.
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For defective or damaged products, Cholo Mart will provide a full refund or replacement.
6. Our Content and Trademarks
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All images, logos, designs, and brand elements on this website are the exclusive property of Cholo Mart.
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Unauthorized use of our content is strictly prohibited and may lead to legal action.
7. Feedback and Suggestions
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We may use any feedback or suggestions provided by our customers without providing compensation or credit.
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Feedback helps us improve our products and services.
8. Promotions, Contests, and Sweepstakes
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Cholo Mart may offer promotions, contests, or sweepstakes from time to time.
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Terms and conditions for such events will be provided separately.
9. Liability and Limitations
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While we take every precaution to ensure a smooth shopping experience, Cholo Mart is not responsible for any damage or loss caused during shipping.
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Product images, descriptions, and prices on the website are for reference only.
10. Customer Support
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For any questions or concerns regarding your order or our terms, contact us via:
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Email: cholomartbd@gmail.com
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Website Contact Page
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We generally respond within 24–48 hours.
11. Changes to Terms
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Cholo Mart reserves the right to update these Terms & Conditions at any time.
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Customers will be notified of significant changes via email or website announcements.